Deposit Limits
Manage your spending by setting a daily, weekly, or monthly deposit limit. Once this limit is reached, you cannot make new deposits until the period has expired. This is essential before claiming a Casoola bonus.
Safety & Protection
Responsible Gambling at Casoola
Your well-being is our top priority. Discover the tools, limits, and support that casoola.com offers to keep online gambling fun and safe.
Set Your LimitsOur Commitment to Safe Gambling
At Casoola, we believe that online gambling should be exclusively a form of entertainment. It is not a way to make money or solve financial problems. We strive to provide a safe and transparent gaming environment for all our players. Whether you are just starting and using the Casoola welcome bonus, or are a regular visitor to our Casoola Games & Sports Betting platform, we want you to stay in control.
It is important to remember that you should always play consciously. To help you with this, Casoola offers a comprehensive range of tools and limits that you can set yourself via your account on casoola.com.
Player Protection Tools
Session Limits
Don't lose track of time. Set a maximum playing time per session. Once your time is up, you will be automatically logged out of Casoola, so you can take a break.
Loss Limits
Limit the amount you can lose over a certain period. This helps prevent chasing losses. This limit takes into account your initial deposit and any winnings during your session.
Cool-off Period (Time-Out)
Need a short break? You can temporarily freeze your account on casoola.com for a period of 24 hours to 6 weeks. During this time, you cannot log in or play.
Self-Exclusion & CRUKS
If you feel you no longer have control over your gambling, we strongly recommend using self-exclusion. Through your account settings, you can block access to Casoola for a period of at least 6 months. For players in the Netherlands, we also advise registration in the Central Register Exclusion Gambling (CRUKS). During self-exclusion, you will no longer receive marketing materials or offers for a Casoola free spins promotion from us. Your privacy in this regard is guaranteed; read more in our Privacy Policy.
Manage ExclusionRecognize the Signs of Problem Gambling
Gambling-related problems can develop slowly. It is important to look honestly at your own gaming behavior. Answer the questions below to determine if your gambling behavior may pose a risk:
- Do you spend time on gambling that was actually intended for work, study, or family?
- Do you gamble to escape from worries, stress, or boredom?
- Have you ever lied about the amount of money or time you spend on gambling?
- Do you try to win back lost money immediately by depositing more?
- Have you ever borrowed money or sold something to be able to gamble on casoola.com?
- Do you feel depressed or desperate after a gambling session?
- Do you keep playing until all your money, including your Casoola welcome bonus, is completely gone?
If you answered "yes" to one or more of these questions, we recommend contacting one of the professional support organizations below and taking a break from Casoola.
Professional Help and Support
You are not alone. There are various independent, professional organizations that provide free and anonymous advice and support to people with gambling problems and their loved ones.
Loket Kansspel
The central support point for gambling problems in the Netherlands. They offer anonymous help and guidance.
Visit WebsiteAGOG (Anonymous Gamblers Foundation)
Organizes self-help groups throughout the Netherlands for people who want to stop gambling.
Visit WebsiteGamblers Anonymous
An international fellowship of men and women who share their experiences to help each other recover.
Visit Website
Enjoy Our Games Consciously
At Casoola, we offer thousands of exciting games, such as Train Strike Hold and Win. We want you to enjoy these games with peace of mind. Before you spin the reels, we recommend setting your deposit and session limits. This ensures your gambling experience always remains fun and within your budget.
Protection of Minors
It is strictly forbidden for persons under the age of 18 to create an account or play at Casoola. We perform strict identity and age checks (KYC) to ensure this. If you share a computer with minors, we recommend installing filtering software such as NetNanny or CyberPatrol to block access to gambling sites.
Frequently Asked Questions (FAQ) about Responsible Gambling
How do I set a deposit limit at Casoola?
Setting a deposit limit is very simple. Log in to your account on casoola.com and go to the 'Responsible Gambling' or 'My Account' section. Here you can choose a daily, weekly, or monthly limit. Enter the desired amount and confirm your choice. The limit is active immediately and helps you keep your spending under control, even when making a new deposit to claim a Casoola bonus.
Can I temporarily close my Casoola account?
Yes, you can set a so-called 'Time-Out' or cool-off period. Through the responsible gambling settings on casoola.com, you can temporarily deactivate your account for a period of 24 hours, 7 days, or up to 6 weeks. During this time, you cannot log in, deposit, or play, and you will not receive marketing communications from Casoola.
What happens to my Casoola welcome bonus if I take a break?
If you decide to take a time-out or exclude yourself, your account and all activities are paused. However, please note that the validity period of active bonuses, including the Casoola welcome bonus and any Casoola free spins, continues to run. If the bonus expires during your exclusion period, it will unfortunately lapse. Safety and well-being always come before maintaining a bonus with us.
Does casoola.com offer help for gambling addiction?
Although Casoola itself does not provide medical or psychological treatment, we do facilitate all necessary tools to limit your gaming behavior. In addition, we actively refer players to professional and independent support organizations such as Loket Kansspel, AGOG, and Gamblers Anonymous. Our customer service is trained to recognize signs of problem gambling and can guide you in setting limits or self-exclusion.
How can I permanently exclude myself from Casoola?
For a long-term or permanent exclusion, go to the 'Self-Exclusion' section in your account. Here you can close your account for a period of 6 months to permanent. Once this exclusion is activated, it cannot be lifted prematurely under any circumstances. For Dutch players, we also recommend registering in the CRUKS register, which blocks your access to all legal online and physical casinos in the Netherlands.
Are there limits on the use of Casoola free spins?
Yes, the responsible gambling limits you set on your account apply to all your activities at Casoola. If you have reached a session limit, you will be logged out, even if you still had Casoola free spins left. Loss limits also take into account the stakes and results of spins. Your safety limits always override any promotional activities.
Safe and Reliable Deposits
All transactions at Casoola are secured with advanced SSL encryption. We encourage you to set deposit limits before using one of our secure payment methods.