Privacy Policy of Casoola

1. Introduction and Commitment to Privacy

Welcome to the official privacy policy of Casoola. We understand that your privacy is of the utmost importance when you choose to play online. This document has been prepared to provide you with full transparency on how we collect, use, protect, and share your personal data when you use the services on casoola.com. Our commitment to data protection is in full compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws.

By creating an account with Casoola, you agree to the terms as described in this privacy policy. We recommend that you read this document carefully so that you know exactly what rights you have and how we safeguard your security during your gaming experience.

2. What Personal Data We Collect

To provide you with a secure, personalized, and legally compliant gaming environment, we collect various categories of data. This process begins the moment you register and continues while you are active on our platform.

2.1 Identification and Contact Details

When you create an account, we ask for specific personal information to verify your identity. This is a legal requirement for any legitimate online casino. This data includes, among others:

• Your full first and last name.
• Your date of birth (to verify that you are 18 years or older).
• Your physical residential address and country of residence.
• Your email address and phone number for account verification and communication.

2.2 Financial and Transaction Data

When you make deposits or have winnings paid out, we process financial data. However, we never store your full credit card details on our own servers; these are securely processed by our certified payment partners. Data we do register includes transaction history, chosen payment methods, and deposit amounts. This is crucial for correctly awarding any promotions, such as the Casoola welcome bonus.

2.3 Technical and Gaming Data

During your visits to casoola.com, we automatically collect technical information to optimize website performance and prevent fraud. This includes your IP address, browser type, operating system, and login details. Additionally, we keep track of your gaming history, including bets, wins, losses, and how you use your Casoola free spins on our games.

3. How We Use Your Data

The data we collect at Casoola is used exclusively for legitimate and specific purposes. We never sell your data to third parties for commercial gain. Below we explain what your information is used for.

3.1 Account Management and Customer Service

Your contact and identification details are necessary to manage your account, provide technical support, and answer questions. If you contact our customer service, we keep the correspondence to serve you faster in the future.

3.2 Processing of Bonuses and Promotions

To ensure that you receive the correct rewards, we analyze your deposit and gaming behavior. This allows us to perform the legitimate allocation of the Casoola bonus and check if wagering requirements have been met. If you choose to receive marketing communications, we use your email address to keep you informed of exclusive offers. You can read more about how bonuses work on our Casoola bonuses and promotions page.

3.3 Legal Obligations and Fraud Prevention

As a regulated platform, we are legally required to follow anti-money laundering (AML) and "Know Your Customer" (KYC) protocols. Your data is used to detect suspicious activities, prevent identity fraud, and comply with the requirements of gambling authorities.

4. Sharing Data with Third Parties

To provide you with a seamless gaming experience, Casoola works with carefully selected external partners. We share your data only when strictly necessary and under strict confidentiality agreements.

4.1 Payment Processors

For processing your deposits and withdrawals, we work with reputable financial institutions and payment providers. They only receive the data necessary to complete the transaction securely.

4.2 Game Developers

When you play a game, certain anonymous or pseudonymized gameplay data may be shared with the software provider to ensure the functionality of the game. No directly identifiable personal data (such as your name or email) is shared with these parties. View our full range on the Casoola casino games page for more information about our partners.

4.3 Government Authorities

In the event of a legal order, fraud investigation, or to protect our rights, we may be required to share your data with police, justice, or relevant regulators.

5. Cookie Policy and Tracking Technologies

The casoola.com website uses cookies and similar tracking technologies to improve your user experience, secure the website, and analyze traffic.

• Strictly necessary cookies: These are essential for the functioning of the website, such as remembering your login session and securing your account.
• Performance and analytical cookies: These help us understand how visitors use our website so that we can optimize navigation and loading times.
• Functional cookies: These remember your preferences, such as language settings and display options.
• Marketing cookies: These are used (only with your consent) to show relevant advertisements and promotions that match your interests.

You have the option to adjust your cookie preferences at any time through your browser settings, although disabling necessary cookies may affect the functionality of the website.

6. Data Retention and Security

At Casoola, we take the security of your data extremely seriously. We use advanced 128-bit SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted between your device and our servers is fully encrypted.

We do not store your personal data longer than is legally necessary. When you close your account, we are legally required to keep certain data (such as transaction history and identification documents) for a period of at least five years to prevent money laundering and fraud. After this period, your data is securely and permanently deleted or anonymized.

7. Your Rights as a Player

Under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal data. We fully respect these rights and provide you with the means to exercise them:

• Right of Access: You have the right to request a copy of the personal data we process about you.
• Right to Rectification: If your data is incorrect or incomplete, you have the right to have it corrected via your account settings or our customer service.
• Right to Erasure (Right to be Forgotten): Under certain conditions, you can request the deletion of your data, provided this does not conflict with our legal retention obligation.
• Right to Object and Restriction: You can object to the processing of your data for marketing purposes. You can unsubscribe from promotional emails at any time via the unsubscribe link in the messages.
• Right to Data Portability: You can request to receive your data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, you can contact our Data Protection Officer (DPO) via the official contact channels listed in your account dashboard.

8. Responsible Gaming and Privacy

The protection of vulnerable players is a priority. As part of our responsible gambling policy, we may analyze data about your gaming behavior to detect signs of gambling addiction early. If our systems signal problematic behavior, we may contact you or take preventive measures, such as temporarily restricting your account. We do this purely to protect your well-being. For more information about our tools and limits, please refer to our comprehensive responsible gaming page.

9. Changes to this Privacy Policy

We reserve the right to update this privacy policy from time to time to comply with new legal requirements or changes in our business operations. In the event of significant changes, we will notify you via email or a prominent notice on the website. We recommend that you visit this page regularly to stay informed about how we protect your privacy.